Recruitment at AOL Broadband
Part-time Technical Support Agents Search for Vacancies

TechSupport

Are you a problem solver?

Want to work in a more challenging environment?
AOL Broadband a leading IT company and winner of the Contact Centre of the year Awards 2007 are now recruiting Full-time and Part time Technical Support Agents to work in our contact centre in Waterford.

 

If you are quick thinking, have excellent problem solving skills and are goal orientated we want to hear from you!

job specification
 

Location:
Waterford
 

Role Summary:
Technical Support Agents resolve technical issues over the phone for our customers and enhance our customer's experience by consistently exceeding their expectations. We are committed to providing 100% satisfaction to our customers as well as a rewarding and friendly environment for all our employees. (Minimum 20 hours per week over weekends and evenings. Opening hours 8am - midnight 7 days)
 
Principal Duties:

  • Resolve customers’ technical phone queries promptly and efficiently providing customers with a solution via troubleshooting techniques.

  • Maintain an up-to-date level of product and procedural knowledge

  • Contribute positively towards the achievement of performance targets in all aspects of the team’s activities

  • Maintain target levels of productivity and performance

  • Escalate outstanding customer queries in line with company procedures

  • Support a good team and working environment through assisting fellow employees and participate constructively in team meetings

  • Undertake duties of a general nature, or additional tasks, as may be required from time to time by their Team Leader

  • Feedback any trends to their Team Leader
 
person specification
 
Personal Skills:

  • Ability to develop and maintain customer relationships

  • Basic PC Skills

  • Excellent problem solving abilities 

  • Ability to work towards targets

  • Excellent written and verbal skills

  • Ability to work on own initiative but also as part of a team

 

To apply for the role of Tech Support Agent or search for other vacanices plase click here.

Benefits
Background:

AOL Broadband offers an extensive range of standard benefits for all employees including: 20 days holidays per year, subsidised canteen, pension, life assurance and free and secure car parking. All employees will receive detailed induction training. AOL Broadband supports a learning environment where all employees receive ongoing training and can develop their skills.

 

In addition employees can also avail of the extra benefits that come with being part of the team here at AOL Broadband
 
Added Extras:

  • A PerfectCard Gift Card credited with a value of €250 for all employees

  • Company subsidised team nights out and activities

  • Summer and Christmas parties

  • Feel Good Fridays – a monthly celebration with a free lunch, competitions or ice cream treats for everyone

  • Birthday holiday – an additional day off for your birthday

  • Additional holidays to reward length of service

  • Chill out room

  • Discounts with many local shops and services

  • BBQ’s in the beautiful garden terrace

 

All of this and much more in a friendly and fun work environment.

 
 
 
Awards

Copyright CPW Broadband Services (Ireland) Ltd. All rights reserved