Recruitment at AOL Broadband
Team Leader Back to Vacancies

Team Leader

Looking for a new career?

 

Want to work in a fun, dynamic and challenging team environment?

AOL Broadband, winner of the Contact Centre of the year Awards 2007 are now recruiting Team Leaders for our inbound call centre in Waterford. We focus on providing an excellent service to our members as well as a rewarding and friendly environment for all our employees.
job specification
 

Location:
Waterford
 

Role Summary:
Team leaders are responsible for managing a team of up to 15 agents to ensure the consistent delivery of high quality customer service to AOL members.
 
Principal Duties:

  • Lead and motivate agents on your team to achieve agreed team and individual performance metrics

  • Monitor your team’s performance and identify any training and development needs

  • Act as a role model and build a culture of customer commitment within the team

  • Create a two way flow of communication to ensure that relevant information is given to team members and that the team have an opportunity to give feedback

  • Support the development of successful behaviours and skills within your team through constructive and timely feedback, one to one meetings and the implementation of development plans

  • Support team members in the achievement of their career goals through career planning discussions

  • Create a positive working environment within the team, maintain motivation, morale and performance of the team

  • Deal with escalated customer issues within an efficient and professional manner to ensure issues are closed out

  • Proactively seek to keep up-to-date with all information relating to AOL - members, products, services and all AOL internal tools, processes, procedures and working practices

  • Undertake duties of a general nature or additional tasks as may be required from time to time by line manager or the business

 
person specification
 
Personal Skills:

  • Customer Insight

  • Leads and Inspires Team

  • Encourages Diversity and Expression of Interest

  • Accountability

  • Team Work and Collaboration

  • Emotional Maturity

  • Tenure Driven


If you have the necessary skills and are interested in being part of this award winning team contact HR today.
Email: Careers@aolbb.co.uk or Phone: (051) 333444

Benefits
Background:

AOL Broadband offers an extensive range of standard benefits for all employees including: 20 days holidays per year, subsidised canteen, pension, life assurance and free and secure car parking. All employees will receive detailed induction training. AOL Broadband supports a learning environment where all employees receive ongoing training and can develop their skills.

 

In addition employees can also avail of the extra benefits that come with being part of the team here at AOL Broadband
 
Added Extras:

  • A PerfectCard Gift Card credited with a value of €250 for all employees

  • Company subsidised team nights out and activities

  • Summer and Christmas parties

  • Feel Good Fridays – a monthly celebration with a free lunch, competitions or ice cream treats for everyone

  • Birthday holiday – an additional day off for your birthday

  • Additional holidays to reward length of service

  • Chill out room

  • Discounts with many local shops and services

  • BBQ’s in the beautiful garden terrace

 

All of this and much more in a friendly and fun work environment.

 
 

Apply for the role of TEAM LEADER:

Awards

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