Recruitment at AOL Broadband
Sales Agents Back to Vacancies

Sales

Tired of your current job?

 

Want something a bit more challenging?

Voted Contact Centre of the Year 2007, AOL Broadband are now recruiting Full and Part time Sales Agents to work as part of a team in their inbound call centre in Waterford. If you are customer focused, friendly and would enjoy working in a fast paced and rewarding team environment we want to hear from you.

job specification
 

Location:
Waterford
 

Role Summary:
Sales Agents provide a first class phone service promoting AOL Broadband as the number one Internet service provider to all perspective customers and retaining valued customers by building customer loyalty through the provision of a high quality, professional customer focussed service.
 
Principal Duties:

  • Secure and retain customers through the provision of excellent customer care in our inbound call centre

  • Provide solutions to all customer queries to meet both the customer and AOL Broadbands’ goals

  • Seek out and maintain an up-to-date level of product and procedural knowledge

  • Successfully deliver customer retention and loyalty targets and goals

  • Escalate outstanding customer queries in line with company procedures

  • Support and maintain a good team and working environment through assisting fellow employees and participating constructively in team meetings

  • Provide feedback and suggestions on campaigns to ensure continual campaign improvement

  • Undertake duties of a general nature or additional tasks as may be required from time to time by your Coach or Manager

 
person specification
 
Personal Skills:

  • Candidates will ideally have previous experience in customer-orientated or sales role(s)

  • Ability to develop and maintain customer relationships

  • Basic PC Skills

  • Excellent problem solving abilities

  • Ability to thrive in a fast paced and goal orientated environment

  • Ability to troubleshoot and analyse customer queries to ensure call resolution

  • Excellent interpersonal, verbal and written communications skills

  • Ability to work on own initiative and as part of a team

  • Proactive positive attitude


If you have the necessary skills and are interested in being part of this award winning team contact HR today.
Email: Careers@aolbb.co.uk or Phone: (051) 333444

Benefits
Background:

AOL Broadband offers an extensive range of standard benefits for all employees including: 20 days holidays per year, subsidised canteen, pension, life assurance and free and secure car parking. All employees will receive detailed induction training. AOL Broadband supports a learning environment where all employees receive ongoing training and can develop their skills.

 

In addition employees can also avail of the extra benefits that come with being part of the team here at AOL Broadband
 
Added Extras:

  • A PerfectCard Gift Card credited with a value of €250 for all employees

  • Company subsidised team nights out and activities

  • Summer and Christmas parties

  • Feel Good Fridays – a monthly celebration with a free lunch, competitions or ice cream treats for everyone

  • Birthday holiday – an additional day off for your birthday

  • Additional holidays to reward length of service

  • Chill out room

  • Discounts with many local shops and services

  • BBQ’s in the beautiful garden terrace

 

All of this and much more in a friendly and fun work environment.

 
 

Apply for the role of SALES AGENT:

Awards

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