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Responds to members' queries promptly and efficiently, and in accoradance with Company procedures.
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Replies to member emails, faxes and letters as requested by Team Leader/Manager and in accordance with department standards.
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Maintains an up-to-date level of product and procedural knowledge by being attentice to and acting upon information
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advised in e-mail update, team meetings, training and other briefings.
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Maintains, at a minimum, target levels of productivity and performance, as outlined by Team Leader.
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Escalates outstanding member queries in line with Company procedures
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Helps maintain a good team and working environment through assisting fellow employees and participating constructively in team meetings
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Promotes and upsells new and existing AOL Broadband products on all customer queries
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Undertakes duties of a general nature or additional tasks as may be required from time to time by Team Leader or Manager
