Recruitment at AOL Broadband
Full-time Customer Service Agents Search for Vacancies

Customer Service

Looking for a change of direction?

Want to develop your skills further?

AOL Broadband, winner of the Contact Centre of the year Awards 2007 are now recruiting Full-time Customer Service Agents to work as part of their inbound call team in Waterford. If you are customer focused, goal orientated and enjoy working in a fast paced and friendly environment we want to hear from you.

Click here if you would like to know more about working as a Part-time Customer Service Agent.
job specification
 

Location:
Waterford
 

Role Summary:
Customer Service Agents work as part of a team to resolve customer telephone queries and enhance customer experience by consistently exceeding their expectations. We are committed to providing 100% satisfaction to our members as well as a rewarding and friendly environment for our employees.
 
Principal Duties:

  • Resolve customers’ inbound phone queries promptly and efficiently

  • Maintain levels of productivity and contribute positively towards performance targets, as outlined by your Team Leader

  • Promote a good team and working environment and participate constructively in team meetings

  • Escalate customer queries in line with Company procedures

  • Feedback customer trends to your Team Leader

  • Maintain an up-to-date level of product and procedural knowledge

  • Undertake duties of a general nature or additional tasks as may be required from time to time by Team Leader or Manager

 
person specification
 
Personal Skills:

  • Candidates will ideally have previous experience in customer-orientated or sales role(s)

  • Ability to develop and maintain customer relationships

  • Basic PC Skills

  • Excellent problem solving abilities 

  • Ability to work towards targets

  • Excellent written and verbal skills

  • Ability to work on own initiative and as part of a team


To apply for the role of Customer Service agent or search for other vacanices please click here

Benefits
Background:

AOL Broadband offers an extensive range of standard benefits for all employees including: 20 days holidays per year, subsidised canteen, pension, life assurance and free and secure car parking. All employees will receive detailed induction training. AOL Broadband supports a learning environment where all employees receive ongoing training and can develop their skills.

 

In addition employees can also avail of the extra benefits that come with being part of the team here at AOL Broadband
 
Added Extras:

  • A PerfectCard Gift Card credited with a value of €250 for all employees

  • Company subsidised team nights out and activities

  • Summer and Christmas parties

  • Feel Good Fridays – a monthly celebration with a free lunch, competitions or ice cream treats for everyone

  • Birthday holiday – an additional day off for your birthday

  • Additional holidays to reward length of service

  • Chill out room

  • Discounts with many local shops and services

  • BBQ’s in the beautiful garden terrace

 

All of this and much more in a friendly and fun work environment.

 
 
 
Awards

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