Greig Wilson - Member Save Agent
Greig moved to Waterford from Scotland in the Summer of 2004 and joined the AOL Broadband Member Save Department in July.  Member Save is AOL Broadband’s Member Services customer retention department and Greig interacts with customers over the phone on a daily basis. He really enjoys working in the department and says “I’m a born salesperson and love the buzz of working in a sales driven environment where we have ownership over Members problems.  It’s very satisfying to speak to a Member, resolve their issue and retain them as a customer”.

 New offers are frequently introduced to the Member Save department to aid the retention of customers which Greig finds very helpful and he feels “the bonus’ available in the Member Save department are fantastic and are a huge motivator as the better the product you retain a customer on the better the bonus you will receive, so it’s a great incentive to work hard. If you put in the effort you are very well rewarded.  There are also always lots of competitions being run as incentives and I recently won a TV for exceeding my targets and last year I won €1000 worth of gift vouchers.

But its not all about money for Greig who very much enjoys the lighter side of life and attends as many company social occasions as possible and he says “the Christmas party in the Forum and the Summer party in Jack Meades are the pinnacle events of the year for most people.  Apart from these though there are lots of Sports and Social Club events to attend such as the Halloween night out, Pool and Karaoke nights, Basketball Tournaments and Quiz nights etc to name but a few”. Greig feels the diverse range of people working in AOL Broadband really helps create a lively friendly atmosphere at work “there are people from all backgrounds, cultures and ethnicities and I think that’s one of the reasons I felt so at home here so quickly”.

Darren Heaphy - Project Manager
Darren joined the AOL Broadband Technical Support Dept. in February 2002 having completed a certificate in computing in the Waterford Institute of Technology and not being one to let the grass grow under his feet, within six months was managing outbound sales campaigns for Member Services.  In 2003 Darren found the lure of the technical world too much and he moved to the Knowledge Engineering Group (KEG) who develop and maintain the Technical Support Knowledgebase (a tool that tech support Agents use to troubleshoot). 

Darren enjoyed his time working with KEG and feels he learned a lot from the experience “working with KEG was both challenging and diverse and provided me with very valuable business experience.  It allowed me to develop my interpersonal skills as my job required me to attend a lot of meetings across the business in Waterford and also involved travelling to both the Head Office in the UK and to our Outsourcing Partners in India”.

In 2006 Darren completed a degree in Business and IT with the Waterford Institute of Technology and in the same year was promoted to Project Manager; a move Darren was delighted to make as he felt it would provide him with invaluable business experience.  Since becoming Project Manager Darren feels that he has been able to develop highly transferable skills such as project management, time management, organisational skills and business acumen.

Darren knows that all fun and no play makes Darren a very dull boy and he maintains a healthy work life balance at all times and is a bit of an outdoorsy type “I love hiking and try to get up the Comeragh Mountains as often as possible I’ve also just taken up kayaking as Waterford has a fantastic coastline worth exploring up close”. 

Darren embraces the social aspect of life in AOL wholeheartedly stating “the social life in AOL Broadband is great, there’s never any shortage of official and unofficial nights out and things going on. There’s great morale in the Call Centre and of course everyone looks forward to letting their hair down at the Christmas Party!