AOL Broadband, the leading online interactive services provider in the UK, is pleased to announce the appointment of Heather Roche as General Manager UK & Ireland for the TalkTalk Group. AOL Broadband was acquired by the Talk Talk Group in 2006 to help the group expand their broadband offering in the UK. In her new role, Roche is responsible for the management and performance of AOL Broadband's Contact Centre in Waterford, as well as seven customer service sites in the United Kingdom. Roche's role will also entail strategic planning to ensure ongoing growth of the business and customer retention.
Since joining AOL Broadband in 1999, Roche has held several leadership roles in the company and has a proven track record of success within fast paced, high volume, multi-disciplined contact centres across Ireland, UK, India, Canada and Holland.
"I'm looking forward to developing and enhancing AOL Broadband's market position and building on the achievements of our award-winning contact centres throughout the UK & Ireland to ensure that we continue to deliver customer service excellence into the future. I will also work closely with our management team here in Waterford to ensure that we continue to attract and retain top-quality staff that are strongly motivated to sustain the trust and confidence of our customers.”
Commenting on the new appointment, Alain Meric, Executive Director, AOL Broadband said, "We look forward to working with Heather in her new role. She is a proven operational leader and brings a wealth of experience and accomplishments to her new role, including leading the company through periods of rapid growth and expansion, organisational transformation and product development. As the company strives to outpace market growth I believe we are well positioned to consolidate our position as the UK’s leading internet service provider.”
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