AOL Broadband Waterford, Ireland

AOL wins top award at Irish Contact Centre Awards 2006 Back to Media Releases

Company takes special award for technical support

November 17, 2006 - AOL Waterford was last night recognised for outstanding achievement at the Irish Contact Centre Awards 2006.

The Best Technical Support Helpdesk 2006 award went to AOL’s local team, which supports more than 1.5 million broadband customers and is the company’s flagship customer support centre. Some 180 highly trained Agents manage over 10,000 calls a week, covering Broadband set-up, Home Networking and also Fault Management.

AOL was short-listed in a total of three categories “Best Technical Support Help Desk”, “Best Use of Technology” and “Contact Centre Team Leader of the Year”, taking the first award at a special ceremony held in Dublin.

The company also received a commendation for innovation in the "Best use of Technology" category.

Welcoming the recognition, Jackie O’Leary, VP, AOL said: “This is a tribute to our Waterford team and the dedication they show everyday to our customers. It’s very satisfying when hard work and great effort are recognised and we're really thrilled with this outcome”.

about aol braodband waterford

AOL UK is the leading online interactive services provider to the UK, with more than 2.3 million members including more than one million on AOL Broadband. AOL offers a range of services in the UK, including dial-up, broadband and voice, as well as unrivalled content and online community for all the family.

At AOL Waterford, the team manages the customer support function for AOL UK customers. Established in 1998, we now employ in excess of 750 staff.

For media information contact

Elaine Connolly
Communications Manager
Tel: 051 333 298
E: Elaine.Connolly@aolbb.co.uk